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Solitaire is committed to making your shopping experience quick and easy. We have put together answers to some frequently asked questions so that you can shop with confidence. Thank you for visiting and we hope you enjoy shopping with us.

Is shopping online safe?
Yes, shopping with Solitaire is totally safe.  We use advanced security systems to encrypt your payment details so they cannot be read over the internet. We take your security very seriously.

Why do I have to register?
This is a simple process to make shopping with us easier in the future.  We will ask you to nominate a Username (usually your email address) and a Password (any memorable word and or numbers of your choice).  When you make a purchase and proceed to checkout, you will be asked to register or sign in if you have shopped with us before.

What if I forget my Password?
Don't worry: simply click on the 'Forgotten your password?' button on the account log-in page and we will email it to you.

Is my personal information safe?
Absolutely: we are registered and comply with the UK Data Protection laws and all information is kept secure.  We do not store any card details so you will have to re-enter this information when you shop with us.

How does the Shopping Cart work?
When you see something you want to buy, simply add it to your Shopping Cart.  It will show details of reference code, price and quantity and you can change any details before finally placing your order and proceeding to checkout.

How do I pay for my order?
When you have finished shopping, your Shopping Cart will show details of your selected items.  You will be asked to confirm and then proceed to checkout and our secure PayPal payment system.  You can either set a PayPal account if you do not already have one or this payment system accepts all major credit and debit cards.

What if there's a problem with my credit/debit card when placing an order?
The most common problems are not entering the correct billing address or the card holder name as displayed exactly on the card.  If your credit or debit card is refused please try re-submitting your order using a different card. For reasons on why your card was refused, you will have to contact your card issuer.

How do I know my order has gone through?
Once your payment has been confirmed, the process is complete and we will acknowledge your order by email.

What are your delivery charges?
For delivery within the U.K. and Northen Ireland our postage and packing charges are £5.95 *Standard Delivery per order no matter how many items you order at the same time. If you are able to collect your order in person then postage and packaging will be free of charge.

What happens if an item I have ordered is out of stock?
All items are subject to availability but generally, if an item is showing on the website then it is available to order. However, during busy periods we may be in a position where this item may have been sold in our store, therefore if we cannot supply an item or there may be an unexpected delay in despatch, we will let you know as soon as possible. Also, where possible, we will offer an alternative item we consider may be suitable

When and how will my order be delivered?
All in stock items shall if possible be despatched in one parcel and we will always endeavour to send your goods as soon as possible. We aim to despatch your goods within 1 day of receiving your order (except Sundays & Bank Holidays) but please bear with us during busy periods.  For our delivery service we currently use Royal Mail First Class and Hermes both to be signed for .

Do you offer next day delivery?
Yes.  If you place your order before 1.00pm. This is an additional £2.00 to our Standard Delivery charge.  This option is avalable in your shopping cart.

What happens if I am out when you deliver?
We understand that you may not always be at home to receive a delivery, and offer the option of delivery to an address other than your registered payment card address when processing your order.  If for any reason the delivery cannot be delivered, it will be taken to the nearest depot and a card will be left explaining where the parcel is and what to do next.

Are there any places where delivery might take longer?
There are certain areas i.e. Scottish Highlands, Islands, offshore locations, Northern Ireland where a delivery may take longer.

Do you deliver overseas?
We do offer overseas delivery however please contact us at prior to ordering so that we can obtain a shipping cost for you.

Do you deliver to (British Forces Postal Office) BFPO?
It is advisable to contact us first by e-mail at

Can I change my order?
We are unable to amend or cancel your order once it has been placed.  However, you do have up to 14 days to return your item for a full refund.

What if my order arrives damaged?
In this unlikely event, simply pack the goods into their original packaging, enclosing the original invoice, stating the reason for the return on the return form provided.

What if I want to return an item?
We are sure you will be delighted with your purchase but if you are not completely satisfied, you can return it for a full refund within 14 days from purchase.  This does not affect your statutory rights.

Please note all goods must be returned in a saleable condition in their original packaging.  You are responsible for the goods until received by us and we strongly advise that you use Royal Mail special or recorded delivery to return goods.  We do not pay for return postage; this will be at your own cost unless goods are not as described or faulty.

When will I get a refund if I return an item?
Once we receive an item, we will process the return and refund within 5 working days. Please allow at least 21 days from collection for the payment to be credited back to your account (this may take longer depending on how long it takes your bank/building society to process the payment).

What if I have any other queries?
Please email us at and we will endeavour to reply as soon as possible.  Alternatively, you may wish to call us on 01254 706376 where a member of our staff will help you.


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